16 Oct

Technical Manager Kia Motors South Africa Pty Ltd Jobs Vacancy in Imperial Group Germiston

Position
Technical Manager Kia Motors South Africa Pty Ltd
Company
Imperial Group
Location
Germiston GP
Opening
16 Oct, 2017 30+ days ago

Imperial Group Germiston urgently required following position for Technical Manager Kia Motors South Africa Pty Ltd. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Technical Manager Kia Motors South Africa Pty Ltd Jobs Vacancy in Imperial Group Germiston Jobs Details:

Minimum Qualification:

  • Relevant post Matric qualification
Minimum Work Experience:
  • Minimum 5 years experience within the industry
  • 2-3 years as a qualified technician
  • 2-3 years as a Technical Support Specialist.
  • 2 years managerial experience
Main purpose:
  • Manage the Technical Department
  • Implement KIA Motors Policies and Procedures as per the KIA Motors Norms and Procedures
  • Ensure that the entire dealer network confirms to the standards as laid out in the KIA Motors Norms and Procedures
  • Manage and conduct Hotline assistance as laid out in the KIA Motors Norms and Procedures
  • Respond to dealer calls within 2 hours
  • Manage the collection and submission of all QIR reports at dealer and head office levels
  • Ensure the technical specialists are adhering to the Policies and procedure
  • Conduct and manage the Homologation process in it's entirety
  • Develop and manage the service plan costing criteria for all models in our range
  • Assist in the upkeep of service plan costings as to SuperService menu
  • Implement continuous improvement strategies within the department to ensure the upliftment of the dealer network to improve customer satisfaction
  • Liaise with KIA Motors, the National After Sales Manager, and Training Manager regarding training requirements in the network, technical issues, developments and problems
  • Liaise with, and assist the Customer Resolution Manager on all customer complaints of a technical nature
  • Urgently seek the resolution of all outstanding customer complaints of a technical nature
  • Copy and distribute the KIA Motors Special Tools Catalogue to KIA Motors Authorised Repairer’s and Technical assistants
  • Arrange a minimum of 1 Dealer Conference annually
  • Maintain a high level of housekeeping
  • Approve suppliers in conjunction with the National After Sales Manager
  • Evaluate audit reports on Technical staff and maintain KIA Motors standards
  • Distribute all Technical Information timeously, ensuring that the KIA Motors Authorised Repairer’s have the latest up-to- date technical information at all times
  • Ensure Special Tools and Technical Equipment is ordered prior to the launch of all new models
  • Ensure Special Tools and Technical Equipment is ordered for the training centre prior to the launch of any new mode
  • Ensure Special Tools and Technical Equipment is distributed and maintained through out the KIA Motors Authorised Repairer network
  • Monitor the repair process of all vehicles within the KIA Motors Authorised Repairer network longer than 60 hours
  • Ensure that discipline exists within the Technical Department in adherence to KIA Motors Standards
  • Report any out of line activity to the National After Sales Manager
  • Submit a month end report to the National After Sales Manager
  • Maintain a good relationship with the our Korean principal
NB: The above does not cover all aspects of the Job


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